Tenants

Renting a home that is looked after

Clear communication, properly maintained homes and your deposit protected. Here is what to expect from Taighsprings and how to reach us.

What to expect

How we look after your home

Clear communication

You deal with a team that knows your property, and your questions get a clear answer.

A well-maintained home

Compliance is kept in date, and repairs are coordinated with contractors whose work we monitor.

Your deposit protected

All tenancy deposits are protected with the Deposit Protection Service.

Report a repair

Tell us what has gone wrong

The more detail you send, the faster we can arrange the right contractor. When you report a repair, include:

  • The address of the property and your name
  • What has happened, and when you first noticed it
  • Photos or a short video, if you can
  • The days and times you are available for access

Send your report to [email protected] or call 020 4600 6517.

In an emergency

If you smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999. If anyone is in danger, call 999.

Looking for a home

Enquire about renting

Every application is referenced in one place, to one process, so every applicant is treated the same way.

  1. 1

    Enquire

    Tell us which property you are interested in and when you would like to move.

  2. 2

    View

    Arrange a viewing to see the home in person.

  3. 3

    Apply

    Submit your application and complete referencing.

  4. 4

    Move in

    Sign your tenancy agreement. Your deposit is protected with the DPS.

From our tenants

What tenants say

[Taighsprings] was incredibly friendly, professional, helpful, and responsive from start to finish.
Jayani W Fernando, Google review
[Taighsprings] gets stuff done and made our moving process amazing!
V Farrow, Google review
They were incredibly thoughtful, attentive, and supportive throughout the whole process.
Mary Yang, Google review

Questions about your tenancy?

Get in touch on [email protected] or 020 4600 6517 and we will help.

Report a repair