Questions landlords ask us
Plain answers on fees, switching agent, rent, maintenance and protection.
Fees and tiers
What does management cost?
Fees are a percentage of the monthly rent: 6% for Rent Collection, 7% for Full Management, 12% for Premium Management and 18% for Advanced Management. No VAT is added. The Tiers page lists what each one includes.
What is the difference between the tiers?
Rent Collection collects the rent, tracks arrears and sends monthly statements. Full Management adds tenants, maintenance, compliance and inspections. Premium Management adds performance reporting, a management plan built around your goals and rent guarantee insurance. Advanced Management adds insurer-backed rent guarantee, legal costs, a managed maintenance fund, tenancy set-up and quarterly performance analysis.
Is there a mark-up on maintenance?
No. From Full Management upwards, maintenance is coordinated with no mark-ups on the work.
Why not simply choose the cheapest agent?
The fee is one line in your return. A single void month or a missed rent review can outweigh the difference between two fees. We look at income, costs and risk for every property, so the question is what your property earns after everything, not only what we charge.
Switching agent
How do I switch from my current agent?
Book a free consultation and tell us about your property. Choose the level of management you want. Then send one email to your current agent, and we take it from there.
Is the consultation really free?
Yes. We review how the property performs, including rent, costs, voids and compliance, and show you what better looks like. There is no obligation to move.
Who will I deal with?
One person is accountable for your portfolio, and every property is held to the same standard.
Rent and arrears
How is rent collected and reported?
Rent is collected monthly, and you receive clear monthly statements.
What happens if a tenant stops paying?
Arrears are tracked and managed on every tier. Rent guarantee insurance is available on our higher tiers. Premium Management includes cover designed around the Renters' Rights Act, and Advanced Management includes insurer-backed rent guarantee with legal costs covered.
Where is the tenant's deposit held?
All tenancy deposits are protected with the Deposit Protection Service.
Maintenance and compliance
Who arranges repairs?
On Full Management and above, specialists coordinate contractors and keep you informed, and contractor performance is monitored.
Can I approve my tenants?
On Premium and Advanced Management, you approve every tenant. Every application is referenced in one place, to one process.
How do you keep my property compliant?
Legislation is monitored centrally, and compliance is kept in date across every property. Compliance management is part of Full Management and above.
Protection
Is my money protected?
Yes. Taighsprings is a member of the Property Redress Scheme (PRS052455), and client money is protected through Client Money Protect.
Coverage
Where do you work?
London and the home counties: all of London, out to Guildford, Reading and Horsham. The Areas We Cover page has the map.
Still have a question?
Book a free consultation, or send us an enquiry and we’ll answer it personally.